Your appointment is very important to our staff and is reserved especially for you. We understand that schedule adjustments are sometimes necessary; therefore, we respectfully request advance notice if you cannot make your appointment so we can make the slot available to others who are waiting for one of these coveted rides.
You can cancel/reschedule the reservation up to 48 hours in advance by contacting the front office at 202-362-0117 or emailing [email protected]. Note that processing fees from your online reservation are non-refundable.
If notification is not given by 11 am the day before your appointment, you will be charged full-price for the missed appointment.
Group and private lesson program
There are no refunds for group or private lesson. Exceptions may be considered on a case-by-case basis for documented medical or immediate family emergencies. There are no refunds given for unused credits. For questions please reach out to the Front desk at 202-362-0117 or [email protected]
Barn days, spring/winter break camps, clinics
Special programs will be refunded less twenty (20) percent process and handling fee if requested at least two weeks in advance of the scheduled program. No refund will be provided for cancellations made within two weeks of the scheduled program.
Summer camp
Summer Camp registration is partially refundable for any reason if made within 30 days of registration (e.g, by March 1 if registration is made on February 1). However, no refunds will be made for any registration made after April 30. except medical refunds. A 20% administrative fee will be charged for each session from which a camper withdraws. No credits will be given for future classes at RCPHC.
Medical refunds must be requested at least two weeks in advance of the camp session in which you are registered. A 20% administrative fee will be charged for each camp session from which you withdraw. Immediate family emergencies will be evaluated on a case-by-case basis. No credits will be given for future classes at RCPHC.
Registrations are not transferable. Registrations made by one person cannot be sold or traded. We will work to accommodate transfers to a different session if space permits. There is no charge for a transfer. Please see the Summer Camp section of our webiste and Covid policies for more informaiton.
