Your appointment is very important to our staff and volunteer team; it is reserved especially for you. We understand that schedule adjustments are sometimes necessary; therefore, we respectfully request advance notice if you cannot make your appointment so we can make the slot available to others who are waiting for one of these coveted rides.
You can cancel/reschedule the reservation online up to 48 hours in advance. For more last minute cancellations/reschedules, please call us at 202-362-0117 by 11:00 a.m. on the day prior to your scheduled appointment to notify us of your cancellation. (You may also email [email protected] if this is more convenient.) Note that the $5Ā nonrefundable fee per each registration participant will not be refunded.
If notification is not given by 11 am the day before your appointment, you will be charged full-price for the missed appointment.
Group lesson program
The full tuition for the entire group term (13-15 weeks) is due at the time of registration. Full tuition, less a twenty (20) percent processing and handling fee, will be refunded if registration is cancelled before the first scheduled lesson of the term. Fifty (50) percent of the full tuition will be refunded if registration is cancelled before the second scheduled lesson of the term. There will be no refunds for group term lessons after the second scheduled lesson.
Recurring private lesson
Payment is due for the full month at the start of each month. Full tuition, less a twenty (20) percent processing and handling fee, will be refunded if registration is cancelled before the first scheduled lesson of the month. Fifty (50) percent of the full tuition will be refunded if registration is cancelled before the second scheduled lesson. There will be no refunds after the second scheduled lesson.
Barn days, spring/winter break camps, clinics
Special programs will be refunded less twenty (20) percent process and handling fee if requested at least two weeks in advance of the scheduled program. No refund will be provided for cancellations made within two weeks of the scheduled program.
Summer camp
Summer Camp registration is partially refundable for any reason if made within 30 days of registration (e.g, by March 1 if registration is made on February 1). However, no refunds will be made for any registration made after April 30. except medical refunds. A 20% administrative fee will be charged for each session from which a camper withdraws. No credits will be given for future classes at RCPHC.
Medical refunds must be requested at least two weeks in advance of the camp session in which you are registered. A 20% administrative fee will be charged for each camp session from which you withdraw. Immediate family emergencies will be evaluated on a case-by-case basis. No credits will be given for future classes at RCPHC.
Registrations are not transferable. Registrations made by one person cannot be sold or traded. We will work to accommodate transfers to a different session if space permits. There is no charge for a transfer. Please see the Summer Camp section of our webiste and Covid policies for more informaiton.